A dedicated doctor, by name
You see the same PMG doctor online, who gets to know your history, your medicines and what matters to you.
A physician-led practice you visit online
Your dedicated doctor, available online.
Speak with PMG about a current health concern and the care you need over time. Your doctor reviews your symptoms and history and recommends the next steps — including testing or an in-person assessment when appropriate — working alongside the local doctor you already see.
Prefer to talk first? Call 1-888-799-4869 · Monday to Friday, 8am–8pm ET.
PMG is not an emergency service. If you have a medical emergency, call 911.
Visits take place by secure video. A care coordinator is a phone call away.
HIPAA-secure telehealth Licensed physicians in all 50 states Medicare-capable Works alongside your existing doctor
We work alongside your local physician
Already have a local doctor? Perfect. PMG works alongside them — not instead of them.
Your PMG physician becomes an additional member of your healthcare team, bringing precision medicine expertise and ongoing virtual care while your established local physician remains involved. With your permission, PMG can share visit summaries, medication changes and interpreted results with the physicians you choose.
What to expect from PMG
Four things you can count on.
Assessment before any testing
Your doctor listens and examines your concern first. Tests are suggested only when the result would change your care.
Clear, realistic follow-up
We explain how to book visits and reach your doctor, and agree follow-up based on your plan — not a promise of round-the-clock access.
Coordinated with your local doctor
With your permission, we share visit summaries, medication changes and results with the doctor you already see.
Precision medicine, explained plainly
Precision serves medicine. Not the other way around.
Precision medicine simply means using better information — your biology, your history and your goals — to make better decisions about your care. It works best when a physician who knows you interprets the result in context.
Genomics
Reading parts of your DNA to understand inherited risk, so screening and prevention can be more targeted.
For example: a strong family history of early heart disease.
Pharmacogenomics
Understanding how your body processes medications, to reduce side effects and support prescribing decisions.
For example: choosing between two blood thinners.
Advanced diagnostics
Modern lab and imaging tests that give a more detailed picture than standard testing when it will change care.
For example: an advanced lipid panel after a borderline result.
The rule we apply: a test is only recommended when the result would change what we do — the choice of a medicine, the pace of screening, or a referral to a specialist.
A note on tests
PMG does not sell tests as products.
You cannot buy a genetic test from PMG the way you might from a direct-to-consumer company. If a test would meaningfully change your care, your PMG physician explains why, orders it, interprets the result with you, documents the outcome in your record, and — with your permission — shares it with the physicians you choose.
How PMG works
From your first call to ongoing care.
One clear sequence. A person answers the phone; everything after that moves at your pace.
- 01
Call or request a callback
A Patient Care Coordinator answers — a real person, by name.
- 02
We check availability and fit
Your coordinator confirms that PMG is appropriate for you, and reviews coverage.
- 03
A secure invitation to onboard
You receive an invitation to our clinical system, with simple guided steps.
- 04
Identity, consent and history
Identity, consent, medical history and coverage details are completed securely — never on this website.
- 05
Matched with a PMG physician
A physician licensed in your state is introduced to you by name.
- 06
Video visit and shared plan
An unhurried first visit, ending with a written plan in plain English.
- 07
Testing only when appropriate
Tests or remote monitoring are arranged only where they are clinically indicated.
- 08
Results with interpretation
You never receive a raw result. A physician interprets it and a person calls if action is needed.
- 09
Proactive outreach
Expect calls from the PMG care team between visits — that is part of the model.
- 10
Shared with the physicians you choose
With your consent, results and notes go to your established local physician and other clinicians.
- 11
Follow-up and ongoing care
Visits are scheduled ahead, and your plan evolves as your situation changes.
Onboarding is completed securely in our clinical system after a coordinator invites you. We never ask for your full medical history on this website.
Common reasons to see us
Start with what's bothering you.
Every visit begins with a clinical assessment. Your doctor decides with you whether testing, treatment or an in-person visit is the right next step.
Urinary symptoms
Burning, urgency, or symptoms that keep returning?
Start with a clinical assessment. Your doctor reviews your history and decides whether a urine test or treatment is appropriate.
When to seek urgent care instead
Fever, chills, back or side pain, vomiting, or blood in the urine — seek in-person care today.
Digestive symptoms
Persistent diarrhoea or concerns after antibiotics?
Discuss the possible causes with your doctor and agree the sensible next step, including testing only if it would help.
When to seek urgent care instead
Severe abdominal pain, black or bloody stools, or signs of dehydration — seek urgent care.
Vaginal symptoms
Similar symptoms can have different causes.
Get advice about assessment and testing, so treatment matches the actual cause rather than a guess.
When to seek urgent care instead
Severe pelvic pain, fever, or symptoms during pregnancy — seek in-person care promptly.
Respiratory symptoms
Cough, congestion or breathing concerns?
Seek timely clinical advice, particularly if you are older or at higher risk. Your doctor will advise whether an in-person exam is needed.
When to seek urgent care instead
Difficulty breathing, chest pain, confusion or bluish lips — call 911.
Medication concerns
Review your medicines with a doctor.
Side effects, many prescriptions, or questions about what you take. Pharmacogenomic testing is considered only when useful for a specific decision.
When to seek urgent care instead
Signs of a serious reaction — swelling, rash with fever, or trouble breathing — call 911.
Not sure where your concern fits? Call us — a coordinator will help you arrange the right appointment. For a medical emergency, call 911.
Meet our doctors
Physician-led, and the same physician each time.
PMG physicians are board-certified, licensed in the states they serve, and practise under a shared clinical governance framework led by our medical directors. You are introduced to your physician by name and stay with them.
Trust and safety
How we keep care safe and private.
HIPAA-secure telehealth
Video visits, messages and documents are handled in secure, HIPAA-aligned systems.
Licensed physicians
Every PMG physician is licensed in the state where the patient is located at the time of care.
Medical directors
Clinical governance, protocols and quality review are led by named PMG medical directors.
Your information, your choice
Nothing is shared with another clinician without your explicit, revocable permission.
Frequently asked questions
The questions patients ask us most.
Do I need to leave my current doctor?
No. Most PMG patients keep the local doctor they already see. PMG adds a virtual precision primary care physician to your team and coordinates with your established local physician whenever you choose.
Which states do you serve?
PMG physicians are licensed across all 50 states, and you are matched with a physician licensed where you are. Your coordinator confirms availability on your first call.
Does PMG work with Medicare?
PMG is designed with Medicare beneficiaries in mind. Coverage depends on your specific plan, so a coordinator will review the details with you before anything begins.
What if I'm not confident with video calls?
Your coordinator sets the visit up with you in advance, can call to walk you through it, and can stay on the line at the start of the visit if that would help.
Will I be sold tests?
No. PMG does not sell tests as products. A test is only recommended when the result would change your care, and your physician explains why beforehand.
How do I get my results?
Results appear in your Patient Portal with a physician's interpretation and a clear next step. If action is needed, someone from the care team calls you.
Can my family be involved?
Yes, when you authorise it. Adult children and caregivers can be given portal access and included in visits with your consent, which you can withdraw at any time.
Is my information private?
Yes. Care is delivered in HIPAA-aligned systems, and nothing is shared with another clinician without your permission. You can see a log of what has been shared.
What's the next step?
Call 1-888-799-4869 and speak to a Patient Care Coordinator, or request a callback at a time that suits you.
Speak to our care team
Talk to a real coordinator before you fill in a single form.
Call 1-888-799-4869, Monday to Friday, 8am–8pm ET. Outside those hours, leave a voicemail and we return calls the next business day. PMG may also call you about your care — save our number so you recognise us.